Shipping policy

 

Thank you for shopping with Zenoora 💎
We’re proud to serve our customers across the United States and worldwide with reliable, fast, and trackable delivery.
Please review the details of our Shipping Policy below.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation (excluding weekends and holidays).

  • Once your order is processed and shipped, you’ll receive an email confirmation with your tracking number.

  • Please make sure your shipping address is correct before completing checkout — we cannot guarantee changes after an order is processed.

2. Warehouses & Fulfillment

We ship primarily from our U.S. warehouse to ensure fast delivery within the United States 🇺🇸.
Some items may be shipped directly from our partner warehouse in China depending on product availability, stock location, or demand.

  • Main warehouse: California, USA

  • Secondary warehouse: Shenzhen, China

3. Shipping Time & Delivery

Region Estimated Delivery Time
United States (Main Focus) 5 – 9 business days
Canada 7 – 12 business days
Europe 10 – 15 business days
Rest of the world 12 – 20 business days

Delivery times are estimated and may vary due to customs clearance, courier delays, or peak season demand.

4. Shipping Fees

  • Free Shipping for all U.S. orders over $50 USD.

  • Orders below $50 are subject to a flat shipping fee calculated at checkout.

  • International shipping fees vary by destination and are displayed during checkout.

Customs duties, import taxes, or additional local charges (if applicable) are the customer’s responsibility.

5. Tracking Your Order

You will receive a tracking number by email as soon as your order ships.
You can track your order directly on our website through the “Track My Order” page or using the courier’s website.

6. Delivery Partners

We work with trusted carriers including:
USPS, UPS, FedEx, and international partners such as YunExpress and 4PX to ensure reliable delivery to your door.

7. Delays or Lost Packages

  • Zenoora is not responsible for delays caused by weather, customs, or shipping carrier issues.

  • If your order is delayed or lost, please contact our support team at info@zenooraonline.com — we’ll assist with a replacement or investigation.

  • We are not liable for packages marked as “delivered” by the carrier but not received by the customer.

8. Address Changes

If you need to change your address, please contact us at info@zenooraonline.com within 12 hours of placing your order.
Once your order is shipped, we cannot modify the address.

9. Pre-Orders or Split Shipments

If you ordered multiple items, they may be shipped separately from different warehouses (U.S. or China) to speed up delivery.
You’ll receive separate tracking numbers for each shipment if applicable.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

📧 info@zenooraonline.com

Zenoora – Smart. Elegant. Delivered. 💎